A typology of user was explored as to behaviour and perception of e-government through a telephone
survey involving 405 internet users between 60 and 79 years of age. Ten different groups were
identified by means of dimensionality reduction techniques followed by a cluster analysis. The main
conclusion is that there is no consistent pattern, although among the groups which do use e-government
they have less concerns than the rest and see less need for modifications to be applied to adapt the
websites to the needs of seniors. Within this older age group, two types are clearly identified: those
who feel uncomfortable, which explains their avoidance of e-government, and to a lesser degree those
whose lack of contact with public administration may be due to a lack of interest for such services.
It appears that a senior-friendly offering together with learning opportunities would increase interest
for this channel.
