Chart 2: Features of selected hospitals

Source: Compilation based on the Hospitals Catalogue of the Ministry of Health (2018), the website of the Community of Madrid, the Results Observatory of Madrid Health Service (2018) and the Management Programs of the participant hospitals

*Guadarrama doesn’t have a reference population since those admitted are derived from other health care facilities in the Community of Madrid.

**In the Hospitals Catalogue of the Ministry of Health, Consumer Affairs and Social Welfare (2018) the Hospital of Guadarrama is classified as “Geriatrics and/or Long Stays”, while in the website of the Community of Madrid it is referred to as a “mid-term stay hospital”. In the Results Observatory of the Madrid Health Service (2018) this hospital is included in the category “others” which includes “hospitals supporting other centres, mid-term stay hospitals and psychiatric hospitals”.

In order to achieve our goal we applied the following techniques:

Analysis of materials produced by hospitals and the Department of Health.

In-depth interviews.

Focus groups.

We analyzed the following materials:

Report of humanisation activities proposed for 2018 (Department of Health).

Balance of humanisation actions in each hospital during 2018.

Patient care indicators according to the Results Observatory by the Madrid Health Service.

2019 management program for each hospital.

Website of each hospital.

Information materials developed by the hospitals’ communication departments.