the information society. Information, Culture and Society, (11), 9–56. Retrieved from http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=7389157&isnumber=7389012

Boyd, D., & Crawford, K. (2012). Critical questions for big data: Provocations for a cultural, technological, and scholarly phenomenon. Information Communication and Society, 15 (5), 662–679. https://doi.org/10.1080/1369118X.2012.678878

Bravo, E., Santana, M., & Rodón, J. (2014). Impact of automation on performance. Evaluation in information systems. Venezuelan Management Magazine, 19 (66), 267-286. https://doi.org/10.1017/CBO9781107415324.004

Bucklin, R. E., Lehmann, D. R., & Little, J. D. C. (1998). From decision support to decision automation: A 2020 vision. Marketing Letters, 9 (3), 235–246. https://doi.org/10.1023/A:1008047504898

Cabero Almenara, J. (1994). New technologies, communication and education. Comunicar: Iberoamerican Scientific Journal of Communication and Education., 3, 14–25.

Capek, K. (1920). Rossum´s Universal Robots. U.S. Retrieved from http://www.gutenberg.org/files/59112/59112-h/59112-h.htm

Carl-Gustav, L. (2017). Decades of Automation in the Newsroom. Digital Journalism, 5 (2), 123-140. https://doi.org/10.1080/21670811.2016.1160791

Carreira, K., & Squirra, S. (2017). Automated News Geração De Linguagem Natural E a Logic Do Bom Sufficient. Observatory Magazine, 3 (3), 60–84.

Colby, K. M. (1999). Comments on Human-Computer Conversation. In Machine conversations (pp. 5–8). Boston: Springer.

Cuadras, Á. (2009). Political communication in the digital age. About the irruption of Barack Obama. Communication: Venezuelan Studies of Communication, (145), 22–32.

Davis, F. (1986). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Unpublished Doctoral dissertation, MIT Sloan School of Management, Cambridge, M.A. Massachusetts Institute of Technology, Cam bridge, US. https://doi.org/oclc/56932490

21st-century newspaper. (2018). Process automation: key in the transformation of the Human Resources department. Retrieved November 14, 2018, from http://www.diariosigloxxi.com/texto-diario/mostrar/1190321/automatizacion-procesos-clave-transformacion-departamento-recursos-humanos

Evans, D. (2011). Internet of things. How the next evolution of Internet changes everything. Cisco Internet Bussiness Solutions Group-IBSG.

Fernández-Torres, Y., Gutiérrez-Fernández, M., & Palomo-Zurdo, R. (2019). How does cooperative banking perceive the impact of digital transformation? CIRIEC-Spain, Journal of Public, Social and Cooperative Economy, (95), 11–38. https://doi.org/10.7203/ciriec-e.95.12724

Frey, C. B., & Osborne, M. A. (2017). The ruture of employment: how susceptible are jobs to computerisation? Technological Forecasting and Social Change, 114, 254–280.