380 | nº 31, pp. 361-380 | doxa.comunicación

July-December of 2020

Style variation in digital interactions: guests and hotels in Tripadvisor reviews

ISSN: 1696-019X / e-ISSN: 2386-3978

Márquez Reiter, R. & Hidalgo Downing, R. (2020). Intercultural communication in a globalized world. In D. Koike & C. Félix-Brasdefer (eds.), Handbook of Spanish Pragmatics. London, Routledge, 305-320.

Márquez Reiter, R. & Hidalgo Downing, R. (forthcoming). Interculturality and globalisation in Tripadvisor reviews in the Hispanic world.

Martín Zorraquino, M. A. (1988). Norma, gramaticalidad, aceptabilidad… reflexiones sobre la delimitación del objeto lingüístico a propósito de conceptos acuñados por Eugenio Coseriu. Energeia und Ergon. Sprachliche Variation–Sprachgeschichte–Sprachtypologie. Studia in honorem Eugenio Coseriu, 2, 431-440.

Méndez García de Paredes, E. (1999). La norma idiomática del español. Visión histórica. Philologica Hispalensis 13, 109-132.

Miguéns, J., Baggio, R., Costa, C., (2008). Social media and tourism destinations: TripAdvisor case study. In: IASK ATR2008 (Advances in Tourism Research 2008), Aveiro, Portugal, May 26-28.

Ngwenyama, O.K. & Lee, A. S. (1997). Communication richness in electronic mail: Critical social theory and the contextuality of meaning. MIS Quarterly 21, 145-167.

Pérez Sabater, C., Turney Ed., Montero Fleta, B. (2008). Orality and literacy, formality and informality in email communication. Ibérica 15, 71-88.

Portolés, J. (2004). Pragmática para hispanistas. Barcelona: Síntesis.

Schwab, P.-N. and Rothenberger, S. (2015). Online Complaint Handling: The Effects of Politeness and Grammaticality upon Perceived Professionalism and Loyalty. Centre Emile Bernhein (CEB) Working Paper N° 15/015 April 2015.

Sparks, B. A. and Browning, V. (2010). “Complaining in cyberspace: the motives and forms of hotel guests’ complaints online.” Journal of Hospitality Marketing & Management 19(7): 797–818. https://doi.org/10.1080/19368623.2010.508010

Suau-Jiménez, F. (2019). How hotel websites may discursively adjust to customer preferences using online criticism. Ibérica 38, 203-226.

Vásquez, C. (2011). Complaints online: The case of TripAdvisor. Journal of Pragmatics 43(6), 1707–1717.

Vásquez, C. (2014). The Discourse of Online Consumer Reviews. Londres: Bloomsbury.

Vela Delfa, C. (2016). Una aproximación del correo electrónico desde una perspectiva diacrónica: evolución y asentamiento de un género discursivo. Cadernos de Linguagem e Sociedade 17 (2), 55-78.

Verschueren, J. (1999). Understanding Pragmatics. London/New York: Oxford University Press.

Virtanen, T. (2017). Adapatibility in online consumer reviews: Exploring genre dynamics and interactional choices. Journal of Pragmatics, 116, 77-90.

Yus, F. (2011). Ciberpragmatics. Internet-mediated communication in context. Amsterdam, John Benjamins.

Zhang, y. & Vasquez, C. (2014). Hotel responses to online reviews: managing consumer dissatisfaction. Discourse, Context and Media 6, 54-64.